X : I am sorry.
Y : That’s all right.
X : I am very sorry.
Selain ungkapan I am sorry, dapat dipergunakan juga I apologize, forgive me, pardon me.
Jawaban untuk permintaan maaf
yang berarti mau memaafkan adalah:
-
Not at all
-
That’s all right
-
It doesn’t matter
-
No problem
Complaining by phone:
Receptionist : Good morning. Montana Texindo
Corporation. May I help you?
Roger : Good morning. Could you
put me through to your sales department?
Receptionist : Yes, Sir. May I ask who you want to
speak to or what it is in connection with?
Roger : It’s about the wrong
quantity you have delivered.
Receptionist : Just a moment, please. I’ll connect
you with Ms. Clara Jones.
Clara : Yes, Clara Jones’s
speaking. May I help you?
Roger : Hello, Clara. It’s Roger
Martin of Daitona Enterprise.
Clara : Hello, Roger. How are
you?
Roger : I’m fine, thanks. And
you?
Clara : Fine. What can I do
for you, Roger?
Roger : I’m afraid there’s a
problem with our order. You delivered the wrong quantity.
Clara : Oh dear. How many did
we deliver?
Roger : 60. We asked for 80.
Clara : I’m sorry about that.
I’ll send the rest immediately.
Roger : Thanks a lot. Can you
send them today?
Clara : Yes, of course. Is
there anything else?
Roger : No, that’s all thanks.
Exercise:
|
Complaint:
1. You’re late. I’ve
been waiting for an hour.
2. The library book was
due back yesterday.
3. Excuse me, but your
car is blocking my driveway.
4. I think you’ve given
me the wrong change.
5. Don’t forget. You
still owe me $25.
6. I was waiting for
you at the coffee shop last night, but you didn’t turn up. How come?
7. Hey, I need my
cassette player back. Have you finished with it?
8. By the way, I ask
you to return my book to the library.
9. Excuse me, waiter! I
ordered my food about fifteen minutes ago and it’s still not here.
10. Linda! Where are all
those cookies that I baked yesterday?
|
Apology:
a. Sorry. Let me check
the bill again.
b. oh, yeah. It’s in my
locker. I’ll go and take it.
c. Gee, I’m sorry. I
Missed the bus.
d. Oh, Gee. I’m sorry.
Let me write you check right now.
e. Oh, sorry. I didn’t
realize it was over due .
f.
Gosh, I’m sorry. I completely forgot about it. I’ll check
it back today,
g. I’m sorry. I’ll move
it right away.
h. Oh, I know, Bob. But
you know when I taste the first cookies, it was so good. I couldn’t help
eating all of them.
i.
Oh, I got there late and you were already gone. I’m really
sorry.
j.
I must apologize, Sir. I’m afraid the other two waiters off
sick, and I’
|
sekian dari saya. Thanks for visiting :)
#English
Komentar
Posting Komentar