Selamat malam semuanya.. hari ini saya mau berbagi materi mengenai Complaining and Apologizing. biar kalo ada client yang komplen pake bahasa inggris kamu gak melongo doang. yuk disimak: X : I am sorry. Y : That’s all right. X : I am very sorry. Selain ungkapan I am sorry, dapat dipergunakan juga I apologize, forgive me, pardon me. Jawaban untuk permintaan maaf yang berarti mau memaafkan adalah: - Not at all - That’s all right - It doesn’t matter - No problem Complaining by phone: Receptionist : Good morning. Montana Texindo Corporation. May I help you? Roger : Good morning. Could you put me through to your sales department? Receptionist : Yes, Sir. May I ask who you want to speak to or what it is in connection with? Roger : It’s about the wrong quantity you have delivered. Receptionist : Just a moment, please. I’ll connect you with Ms.
Change the world by your own Code